Terms and Conditions

CUSTOMER RESPONSIBILITY

Prepping (before we arrive)– Please remove any personal items, electronics, outdoor furniture, grills, planters, flowers and anything that could be stained from the areas that are being cleaned and away from the house. Please close and lock your windows. We recommend you put towels up against the bottoms of your doors. Please remove any animal waste from the areas that we will be working. Remove cars from driveway if it close to home, also leave enough room for us to park in front of the house preferably. (Roughly 2 truck lengths) Lastly, please make sure we are able to get access to the water source

COURTESY

While Whaling City Pressure Washing is on location and performing work on your property, it is the customer’s responsibility to keep all children and pets, as well as other individuals, away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.

PAYMENTS

Payments are due upon completion of work. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing in our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost related to the collection process of outstanding balances. There will be a late fee of $85 and a fee of 1.5% thereafter, plus collection cost, should Whaling City Pressure Washing decide to put your account into collections.

SCHEDULING

Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum. However, circumstances beyond our control may affect your project start and completion dates. You will be notified of any changes.

REMOVAL & REPLACEMENT OF DECK CONTENTS

Removal and replacement of grills, deck furniture, planters, and any other items are the homeowner’s responsibility. Should we need to remove items from the deck, we will not be responsible for any damage, breakage, or storage issues. An additional charge may be applied for time and labor devoted to removing these items.

DAMAGE

WHALING CITY PRESSURE WASHING is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders and improper caulking. In every aluminum siding case and some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails removing chalky, gritty, or failing surface materials, may cause the faded aspects of the vinyl or aluminum to stand out. WHALING CITY PRESSURE WASHING will not be responsible for such conditions. WHALING CITY PRESSURE WASHING will not be responsible for loose mortar that may dislodge during the cleaning process.